Do you have a desire to lead change and passion for improving client experience? If so, this exciting opportunity is for you! Charles Schwab's Digital Services group is responsible for leading digital disruption on behalf of investors and advisors. We collaborate with user experience and design teams, as well as business and technology partners across the enterprise to build software experiences our users are passionate about.
We want every interaction for Schwab Clients to be simple and easy. We are on a journey to build the future of financial services and transform the way we work to get there - further integrating Design Thinking techniques with agile development practices. Our mission is to drive a significant step-change in our time to market and build more integrated client-centric experiences via cross-functional coordination and ownership.
We are seeking an inspirational leader who has a unique combination of digital expertise, analytic curiosity, technical depth, and business execution. The Managing Director will maintain relationships with Senior Leaders across Digital Services, provide strategic analytical consulting, and lead the team to deliver evidence-based insights. This role will play a key role in measuring Digital Accelerator journeys as well as design changes made to the online experience, for all of Schwab’s Advisors and Individual Investors.
Work closely with business partners and the team to ensure optimal project scoping and prioritization while balancing business impact and success.