Charles Schwab Corporation

Managing Director, Digital Analytics

Job Locations US-TX-Austin | US-CA-San Francisco
Requisition ID
Posted Date
2 months ago(8/7/2020 10:57 AM)
Data, Analytics & Business Insight
Position Type
Full time

Your Opportunity

Do you have a desire to lead change and passion for improving client experience? If so, this exciting opportunity is for you! Charles Schwab's Digital Services group is responsible for leading digital disruption on behalf of investors and advisors. We collaborate with user experience and design teams, as well as business and technology partners across the enterprise to build software experiences our users are passionate about.


We want every interaction for Schwab Clients to be simple and easy. We are on a journey to build the future of financial services and transform the way we work to get there - further integrating Design Thinking techniques with agile development practices. Our mission is to drive a significant step-change in our time to market and build more integrated client-centric experiences via cross-functional coordination and ownership.

What you are good at

We are seeking an inspirational leader who has a unique combination of digital expertise, analytic curiosity, technical depth, and business execution. The Managing Director will maintain relationships with Senior Leaders across Digital Services, provide strategic analytical consulting, and lead the team to deliver evidence-based insights. This role will play a key role in measuring Digital Accelerator journeys as well as design changes made to the online experience, for all of Schwab’s Advisors and Individual Investors.

  • Find opportunities to scale new processes and technologies across Digital Analytics
  • Collaborate with the Digital Services Organization and provide thought-leadership on how to maximize data and influence decisions across the Digital channel
  • Build, mentor and lead a highly engaged team
  • Manage relationships and support resources to gain alignment across partners and fully utilize resources to support a fact-driven and “through clients’ eyes” decision-making culture
  • Provide an innovative perspective to apply data insights and help the team overcome challenges
  • Measure and communicate the impact of the team’s work to ensure it is accessible, impactful, and drives business results

Work closely with business partners and the team to ensure optimal project scoping and prioritization while balancing business impact and success.

What you have

  • Experience with digital product management and agile practices, and a passion for digital innovation and commitment to drive positive change
  • Understanding of digital product development and how data is created, curated and stored from new digital experiences
  • Strong curiosity to understand clients and improve overall business impact
  • 10+ years experience leading analytic staff to deliver fact-based insights, while also developing talent in a fast-paced environment
  • Project execution skills with a proven track record of developing and implementing critical initiatives to drive growth
  • Self-starter that can thrive in a multifaceted and fast-paced work environment, with a positive attitude and solid work ethic
  • Outstanding communicator who can clearly explain sophisticated messages and trade-offs to tell a compelling story
  • Influential consultant with the ability to partner cross-functionally, cross-enterprise and work effectively with various levels and personality types within the organization
  • Strategic mentality and ability to match analytic techniques to business problems
  • Sufficient systems and process aptitude to understand and direct reporting development for quality, efficiency and business relevance
  • Experience with A/B testing
  • Curiosity to continually develop and manage to core transformational goals and define a path forward using a test and learn approach
  • Financial services industry experience preferred
  • Quantitative Undergraduate Degree; MBA preferred


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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

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As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.