Charles Schwab Corporation

Senior Manager, Digital Product Management

Job Locations US-TX-Westlake | US-TX-Austin
Requisition ID
2020-64474
Posted Date
2 months ago(8/6/2020 11:56 AM)
Category
Product & Project Management
Position Type
Full time

Your Opportunity

The Digital Solutions organization has responsibility for business operations and strategy for Schwab's client-facing and internal web, email, mobile, messaging, representative desktop, and other digital channels.  The Digital Solutions organization is accountable to the firm for the successful delivery of Schwab's offers, products, and services across these vehicles. 

 

The group is seeking a Product Manager of an internal back end preferences management system.   The team is on a journey to move forward as industry leading product managers driving an API based product.  Our product is central to driving the experiences of clients and reps across the company.

Are you interested in shaping the product roadmap and vision that impact millions of users?  Are you obsessed with solving customer needs and passionate about the full end to end client experience?  Are you a systems-level thinker that cares about the details?  We would love to talk to you about this role!

 

What you are good at

Be a product management and API visionary!

 

·       Orchestrate and design experiments and evaluations of whether product solutions will be valuable, usable, feasible, and viable.

·       Set up strategic objectives, prioritization principles and philosophy; focus team on emerging technology, emerging trends and opportunities; review and approve metrics; define Key Business Indicators at a product level

 

Focus on outcomes!

·       Anticipate client needs based on research and the client journey; teach research techniques and guide teams to distill pain points and bring the voice of the customer/client back to product teams.

·       Lead development of 12-month product roadmap and release plan; influence Agile teams and stakeholders to agree on goals, priorities and dependencies

 

Shape and mold a product management team!

·       Help recruit talent with demonstrated competencies and capabilities; actively foster the growth and development of individuals; set clear goals and expectations and provide specific performance feedback; coach others to yield better performance; delegate responsibilities and empower individuals to take action; lead others to achieve results; recognize contributions

 

Drive operational excellence!

·       Recommend and implement changes to business operating models in collaboration with cross-functional partners; identify process improvements to leverage and standardize across teams and create best practices.

·       Integrate risk management principles into everyday decision-making. Effectively prioritize and balance risk and security needs among the team’s work; collaborate effectively with cross-functional partners to anticipate risks; identify and tests risk controls and ensure compliance

What you have

  • Strong product management skills and experience, experience with API product development, and demonstrated ability to synthesize data into insights and actions
  • Excellent written and verbal communication skills, including being able to synthesize data, develop recommendations, and influence and persuade partners
  • Strong analytical and problem-solving skills with the ability to identify opportunities and execute to meet strategic objectives
  • Effective relationship builder with the ability to partner cross-functionally and work effectively with various levels of the organization
  • Comfort with ambiguity and an ability to learn quickly and thrive in a complex, dynamic environment
  • Self-starter with outstanding organizational skills.
  • Curiosity to continually reevaluate existing designs.

 

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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

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As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

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We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.