Charles Schwab Corporation

Senior Manager, Software Development & Engineering

Job Locations US-TX-Westlake
Requisition ID
Posted Date
1 month ago(6/26/2020 3:36 PM)
Position Type
Full time

Your Opportunity

Charles Schwab’s Senior managers thrive in a leading-edge work culture while focusing on products that help Schwab customers learn, explore and make life-impacting moves on their paths to achieving their goals.

We are looking for Senior Manager expertise for our CSS SAvE team for consuming leadership role and will lead teams working on high availability, reliability, maintainability, automation, production support of the bimodal platforms.  This leader will drive change to build an industry leading Service Availability and Engineering organization for CSS, and taking a visible leadership role leading a consistent operating model, including standard processes, KPIs and practices for service availability, production automation and engineering.   

What you are good at

  • Bachelor's degree in Computer Science or related discipline.
  • IT project experience, with project management, resource management, and offshore vendor management capabilities.
  • Experience with running medium to large/complex projects or teams with multiple interactions and dependencies.
  • People and team leadership & management
  • Demonstrated ability to define and communicate strategy and vision and influence across the Enterprise is essential
  • Ability to identify, attract, recruit and hire talent, and to build high performing teams
  • Ability to coach, mentor, and provide direct, timely performance feedback; experience setting direction, tracking progress, and ensuring accountability
  • Strong interpersonal, analytical, problem solving and organizational skills.
  • Ability to work as a contributing member in a high-paced and focused team. Excellent verbal and written communication skills.
  • Experience in planning, implementation and support of business application components, including change and release management.
  • Ability to work hands on with team members to inspire and motivate all levels of staff toward both tactical and strategic delivery goals
  • Ability to facilitate dialogue and retrospectives with a diverse group of stakeholders and to review feedback to drive continuous improvement in tools, practices and processes within the emerging enterprise SAVE standards at Schwab
  • Proven track record successfully supporting production support efforts using a DevOps methodology
  • Progressive experience supporting highly available, mission critical environments
  • Ability to paint a holistic picture of environment health to technology and business partners leveraging proven strong communication skills, both written and verbal as well as strong presentation skills
  • Strong innovation, creativity, and problem-solving skills, including experience facilitating incident management and system recovery efforts


What you have

  • 8+ Years of professional experience building and supporting legacy and distributed scalable enterprise-class applications; experience should include supporting and developing applications for .Net and Mainframe, as well experience with REST and SOAP services and database engineering.
  • Experience with unit testing, test automation and history of successful interaction and leadership influence on QA and quality practices within an organization.
  • Experience managing an engineering team on large-scale projects with technical deep-dives into code, networking, and operating systems and/or data store.
  • Agile Methodology knowledge and/or Scrum training or certification, with experience leading in an Agile delivery environment.
  • Strong technology affinity and experience, as well as attention to detail and the ability to design, execute and maintain strategic goals and metrics.
  • Own end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence; automate response to all non-exceptional service conditions.
  • Lead by example, care for your team and establish credibility with the quality of your and your team's technical execution.
  • Manage on-call rotations across Offshore Development Center and Onsite for 24x7 availability.
  • Design, write and deliver software to improve the availability, scalability, latency and efficiency of Schwab's applications.
  • Broad and deep knowledge of IT/software technology and trends, domain knowledge and experience in infrastructure support, application development, quality practices and database administration, including: cloud, client/server, web services, mainframe, databases, security and business intelligence.
  • Experience developing strategic roadmaps and establishing strategies for teams.
  • Experience working with dashboard / environment health display tooling.
  • Experience transitioning platforms to cloud-ready applications.


Preferred Qualifications:

  • Proficiency working with algorithms, data structures and production troubleshooting.
  • Expertise in problem solving and analyzing global scale distributed systems.
  • 3+ years’ experience in Financial Services Industry a plus.
  • Data Science experience/knowledge is a plus.



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