The Problem Management Senior Manager will report to the Technology Risk Management (TRM) Managing Director within the Operational Resilience (OR) team. This position will be responsible for coordinating with first and second line of defense partners to establish a Problem Management Oversight program for the TRM function.
The Senior Manager will be responsible primarily for Problem Management oversight and will assist in OR Policy, Standard and Procedure documentation and oversight, and the OR Program Maturity and Assessment initiatives designed to improve the firm’s resilience posture by evaluating and improving the effectiveness of risk management, control, and technology-related governance processes.
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