Charles Schwab Corporation

Specialist, Investor Services Managed & Advised Account Operations

Job Locations US-TX-Westlake
Requisition ID
Posted Date
2 days ago(6/2/2020 11:54 AM)

Your Opportunity

The Managed and Advised Account Operations (MAAO) team performs a variety of functions and services for Advisor Services, Investor Services, and third party and propriety Money Managers enrolled in Schwab’s Managed Account products and the Schwab Private Client offer. MAAO partners with several internal departments as well as Advisors, Money Managers, and the end client. The team is comprised of members located in both Phoenix and Orlando. In MAAO, we provide an extensive training program to prepare you for success in your new role. In addition, we realize that hard work deserves reward and we promote a culture of employee recognition as well as advancement and growth opportunities. 

What you’re good at

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times or high volume spikes. Flexibility, attention to detail, and understanding of risk are key aspects of this role and the ideal candidate will need to be equally comfortable with direct client interaction as they receive and make inbound/outbound client service calls, and network internally to research and resolve client operational issues. Functions can vary but key Specialist and Senior Specialist responsibilities include:

  • Enrolling and un-enrolling retail accounts into the different advised and managed products
  • Processing of various account updates including money movements, and other miscellaneous operations requests for managed accounts
  • Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
  • Building and sustaining strong relationships with key Schwab business partners
  • Managing workload to meet same day service level standard while focusing on accuracy
  • Evaluating different security types and how they trade (Equity Based Securities, Mutual Funds, & Fixed Income Products). This includes the ability to interpret trading instructions accurately and promptly
  • Manage multiple tasks effectively by balancing high productivity with excellent service quality

What you have

The ideal candidate will possess demonstrated brokerage, back office, or operational experience, coupled with customer service skills and experience. Cross-functional operational knowledge or experience in account opening, processing, or managed accounts is strongly desired.  A working knowledge of the Schwab Private Client and Managed Account business at Schwab and the Schwab systems are a plus. Effective problem resolution and relationship management skills and a strong sense of teamwork.


Specialist: In addition to the above

  • Series 7 & 63 licenses or condition of employment
  • Superior attention to detail; strong sense of risk awareness
  • Strong organizational and follow-up skills along with the ability to prioritize and coordinate multiple complex processes/projects
  • Effective problem resolution and relationship management skills and a strong sense of teamwork
  • Excellent verbal and written communication skills


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