Charles Schwab Corporation

Sr. , User Experience Designer

Job Locations US-TX-Austin | US-CA-San Francisco
Requisition ID
2020-52117
Posted Date
1 month ago(5/5/2020 9:28 AM)
Category
Technology
Position Type
Full time

Your Opportunity

We are seeking a best-in-class Senior UX designer for our mobile design team. The ideal candidate will be a UX/UI Hybrid Designer. You will be working on our highly ranked mobile apps for both iOS and Android. You will help craft next generation experiences that will lead in the fintech mobile space and contribute to our design system.

 

  • Craft next generation experiences that lead the mobile space.
  • Work with the UX Leadership team to think holistically across the connected experience for Schwab customers.
  • You will partner with leadership for the responsive web, Chat/Intelligent Assistant, Product Management, our dev partners, and the Schwab design system team.
  • You are a systems thinker and who understands how to leverage existing interaction patterns and innovate where it adds the most value.
  • You are a practitioner of Design Thinking methods.
  • You will consult with the web team on responsive designs to bridge the experience between web and mobile, utilizing the underlying OS patterns where it creates efficiencies but know when to create signature experiences that span across the product family.
  • You understand design systems, how to apply them, and how to contribute to them.
  • You focus on outcomes and how to get things done within a large company. You understand leading through influence.
  • You are comfortable with ambiguity, but you drive towards clarity and purpose.
  • You have experience with both iOS, Android and responsive web design.

 

What you’re good at

Design Consulting

  • Facilitate collaborative design sessions including sketching and ideation.
  • Lead design reviews and drive decisions.
  • Effectively “sell” design solutions to partners through design storytelling and by demonstrating trace-ability in the design thinking.
  • Represent the design team brand, and deliver a consistent design process to partners.
  • Understand great designs are achieved iteratively.
  • Visualize ideas in a clear form (sketch, diagram, wireframe or prototype) and provide appropriate level documentation.

Design Management

  • Set expectations with the project team and prioritize activities.
  • Create and maintain design schedules.
  • Communicate status and agreements with project team.
  • Review work with UX managers, keep them updated on project status and escalate items appropriately.
  • Coordinate with the UX Research team on usability testing, heuristic reviews, ethnography studies and ensuring that our design decisions are based on data.

Design Expertise and Execution

  • Maintain the high standards set by the group.
  • Conduct the primary design activities, create deliverables and conduct QA at an expert level.
  • Participate and support research efforts.
  • Commit to improving our process and methods with an emphasis on both effectiveness and efficiency.

Teamwork, Collaboration and Engagement

  • Work well with all partners to deliver work.
  • Support UX team members.
  • Strategically listen to feedback and help guide the delivery
  • Collaborative and cooperative.
  • Has a design position but is not rigidly fixed when presented with new information.
  • Passionate about team, our mission and the needs of our partners and users.
  • Enthusiastic about UX design.

Empathy & Curiosity

  • Understand user needs, walking in their shoes when possible.
  • Focus on innovation and improvement.
  • Regularly learns more about design theory, practice and tools. 

 

Why your work matters:

  • You will support an engaged set of users who rely on our products to manage their financial lives
  • By researching and understanding the user needs you will be able to impact how our users do business with Schwab.
  • You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
  • You will work with an engaged design team that fosters a learning environment

What you have

  • 8 + years of rich interaction design focused on digital products.
  • Web and mobile experience: iOS, Android, responsive web.
  • Current mobile design work, preferably from prominent companies.
  • An online portfolio demonstrating interaction design process and thinking
  • Experienced with all aspects of a user-centered interaction design process, including user research, developing user flows, creating wireframes, conducting usability tests and creating annotated design specifications.
  • Ideally, a degree in a relevant field: HCI, UX, Interaction design, graphic design, or some combination of Interaction and Visual Design.
  • Experience working in a collaborative multi-disciplinary team within an iterative process and an Agile development methodology.
  • Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
  • Proficient in design tools like Sketch, Invision, Omnigraffle, Axure
  • Experience running design sessions with cross-functional teams
  • Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
  • Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.

 

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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab: a package designed to empower your health, wealth, career and life.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.