Charles Schwab Corporation

Staff, Software Integration Support Engineer

Job Locations US-AZ-Phoenix
Requisition ID
2020-51880
Posted Date
2 weeks ago(5/11/2020 4:09 PM)
Category
Engineering
Position Type
Full time

Your Opportunity

To be a recognized leader within Schwab’s technical community delivering the highest levels of application, system and infrastructure availability for one of the largest most respected financial service companies in the country. Break outside of the traditional IT support role and become a critical contributor in delivering technology and services that are essential in helping our customers attain their financial goals.

What you’re good at

Core responsibilities include monitoring the Availability (uptime) and Reliability of some of Schwab’s most critical applications used to service our clients. You will be assisting with service restoration activities when unscheduled service disruptions occur, work with release management and development partners to support new code and functionality deployments into production.

Your success will be measured through the attainment of several Key Performance Indicators (KPI’s). Application Availability (Uptime), Service level agreements, Service restoral - Mean time to Restore (MTTR), Incident reduction and Release deployment success.

  • Analyze and resolve application issues in production.
  • Documenting Resolutions in Schwab’s Knowledge Article System.
  • Develop and enhance monitoring dashboards, and alerts process to increase availability of the application.
  • Perform troubleshooting/debugging, issue triaging.
  • Develop/Improve Production Readiness process to ensure the team is ready to support features deployed to production.
  • Coordinate application maintenance activities, such has OS upgrade, Disaster Recovery exercise, etc.
  • Provide off hours on-call escalation on a rotational basis in support of service recovery events
  • Provide off hours Release / Deployment support and application health validation as requested.
  • Working with Team Leaders to design and implement process improvement in our Production services and Operations.

What you have

  • Bachelor’s degree in Computer Science or related field.
  • 3-5 years of experience supporting deployment, operations and support for critical applications and supporting infrastructure.
  • Excellent customer service and trouble shooting skills.
  • Excellent organizational, interpersonal, and oral/written communication skills.
  • Ability to prioritize and work on multiple tasks simultaneously.
  • Strong problem-solving and decision-making skills as well as poise under pressure.
  • Accountability to work independently
  • Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
  • Experience in troubleshooting/debugging application issues.
  • On-Call responsibility supporting service recovery events and post incident processes.
  • Solid understanding of application architecture: application layer, database layer, network layer
  • Web Services Technology: SOAP and REST.
  • Exposure to C#/.NET, Angular, JavaScript and Powershell a plus.
  • Experience with configuring System Monitoring Tools and processes.
  • Splunk, AppDynamics, or Zenoss, Systrack
  • IT service management processes. Change Management, Incident management, Problem management, Root Cause analysis
  • Knowledge of CICD technology such as Bitbucket and Bamboo.
  • Knowledge of Load balancing tools and F5 Load balancers a plus

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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab: a package designed to empower your health, wealth, career and life.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.