To be a recognized leader within Schwab’s technical community delivering the highest levels of application, system and infrastructure availability for one of the largest most respected financial service companies in the country. Break outside of the traditional IT support role and become a critical contributor in delivering technology and services that are essential in helping our customers attain their financial goals.
Core responsibilities include monitoring the Availability (uptime) and Reliability of some of Schwab’s most critical applications used to service our clients. You will be assisting with service restoration activities when unscheduled service disruptions occur, work with release management and development partners to support new code and functionality deployments into production.
Your success will be measured through the attainment of several Key Performance Indicators (KPI’s). Application Availability (Uptime), Service level agreements, Service restoral - Mean time to Restore (MTTR), Incident reduction and Release deployment success.