Data, Analytics and Insight is a department of 140 team members focused on firm-wide strategic decision support, client behavior diagnostics, advanced analytics, market research, client loyalty, management reporting, and client and prospect data management. Our mission is to help Schwab compete on analytics – in particular, to serve our clients and cultivate their loyalty by understanding their needs and goals better than anyone – and make strategic decisions in a data-driven, fact-based, sophisticated manner. Our services are in heavy demand due to our reputation for accuracy, strong business insight, outstanding productivity, and attention to detail.
Schwab’s Digital Services Analytics team within Data, Analytics and Insight plays a critical role in supporting Schwab’s new Digital Services organization. The team is responsible for providing reliable and timely analytics and insights to inform Digital Services strategies, business decisions, and improvements to Retail and Advisor platforms. We leverage close, collaborative working relationships with our business partners to apply analytic solutions to a wide array of business problems and questions.
Key responsibilities will include:
The ideal candidate will be a proven analytical professional, strategically minded and able to leverage analytics to help answer key business questions. S/he will have a strong drive to understand clients and create measurable impact. This person will be an outstanding communicator and have the self-confidence to work comfortably with senior levels within the organization. S/he will have a demonstrable record of accomplishments within complex business environments and ability to build alignment through collaboration in a cross-functional, matrixed environment.